The insurance landscape has changed over the last several years. Premiums and co-pays have increased significantly and high deductible plans have become more prevalent.

We are trying to maintain our current policy of billing insurance first, and then billing the patient once we have obtained the explanation of benefits. The number of patients who have high-deductible plans has increased to the point where soon we may no longer be able to continue in this manner.

New Payment System

That is why, in 2018, we started using a new payment system. This system makes it easier for our patients to pay their bills or set up their own payment plans. This new system also allows us to keep a credit card on file that we can charge when you tell us. We can also set up a plan to charge your card automatically once your responsibility has been determined. It is called Greenlight. Greenlight is recommended for patients with an HSA (health savings account) or an FSA (flex spending account).

If you would like to set up a Greenlight account, please see Jess Hawley when you are in the office or contact her via phone or email below.

How May I Pay?

We believe that healthcare is important and do not want finances to keep you from receiving care that you might need. Other arrangements may be possible and we are always willing to discuss then with you. Please do not ignore this request.

I look forward to your personal interest and cooperation in this matter.

Sincerely,

Jessica Hawley, CPC

Billing Supervisor

Phone: 413-549-8400

Email: jhawley@doctorkate.net