Dear Patients,

Our Amherst location is on a wait list now for new patients.  Please feel free to fill out our Wait List Form to be placed on that list.

Our Northampton location is still accepting new patients.

Thank you!

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The insurance landscape has changed over the last several years: premiums and co-pays have increased significantly and high deductible plans have become more prevalent.

We are trying to maintain our current policy of billing insurance first, and then billing the patient once we have obtained the explanation of benefits. The number of patients who have high-deductible plans has increased to the point where soon we may no longer be able to continue in this manner.

That is why, in 2018, we started using a new payment system that makes it much easier for our patients to pay their bills or set up their own payment plans. This new system also allows us to keep a credit card on file that we either charge when you tell us or we can set up to charge automatically once your responsibility has been determined. It is called Greenlight. This is recommended for patients with an HSA (health savings account) or an FSA (flex spending account).

If you would like to set up a Greenlight account, please see me when you are in the office or contact me via phone or email below.

How May I Pay?

We believe that healthcare is important. We do not want finances to keep you from receiving care that you might need, but we have financial obligations in the office. We are always willing to discuss other possible arrangements if people talk to us, so please do not ignore this request.

I look forward to your personal interest and cooperation in this matter.

Sincerely,

Jessica Hawley, CPC

Billing Supervisor

Phone: 413-549-8400

Email: jhawley@doctorkate.net