BILLING


Welcome to the AFP Billing page, serving both Amherst and Northampton locations. The button below enables patients to pay and can help set you up with a payment plan, if necessary.

If you have any billing-related questions, please call 413-835-0605 and ask for one of our billing reps.


Make a Payment

Important Information from the Billing Office

Our office now accepts Allways Health Partners, previously Neighborhood Health Plan. This DOES NOT include Neighborhood Health plan members through MassHealth.

Insurance Plans We Accept


We accept Cigna, Aetna, United Healthcare, Medicare, Tufts, HNE, HPMC and BCBS.  We also accept MassHealth Standard and Mass General Brigham ACO. Call our office to check on other insurance policies.

MEDICAL RECORDS

Important Information About Medical Records

IMPORTANT NEW INFORMATION: 

Patients:

Patients transferring out of our practice or to another medical provider’s office, please fill out the Authorization to Disclose Medical Information form. This will authorize us to send your records to another practice.

Patients needing our practice to obtain records from a previous provider, please fill out the Authorization for Release of Medical Information form. This will enable us to request records we need from another practice on your behalf.

Patients wanting copies of your own records or a family members records, please visit Chart Request and follow the prompts on the screen to place your medical records request. Please note a fee may apply.

Outside Organizations:

Primary Care offices requesting entire medical records for a patient that has transferred to your practice, please visit Chart Request and follow the prompts on the screen to place your medical records request. If we have received the  Authorization to Disclose Medical Information form from the patient we will place the records in Chart Request for your office to download at no cost to you or the patient. If we do not have an authorization to disclose records please obtain one signed by the patient and upload it in Chart Request with your medical records request.

Life Insurance companies and Lawyer’s offices requesting medical records on one of our patients, please visit Chart Request and follow the prompts on the screen to place your medical records request. Please note a fee may apply.

Health Insurance companies and Outside Specialists offices requesting records related to prior authorization requests or referrals, etc. please call the office at 413-549-8400 or fax your request to 413-549-8409.

REFERRALS

Important Information from the Referral Office

When a referral is needed to be processed for a patient, the following information is needed in order to do so:

  1. Patient name and DOB
  2. Provider full name and NPI number
  3. Fax number to send the referral once obtained
  4. The reason for the visit
  5. The date of the appointment if one has been scheduled
  6. The location of the specialty office if there is more than one

We will only contact the patient if there is a problem or we need more information. We do not call patients back after a referral is sent.

If you have any questions, please contact our Referral Coordinator at 413-549-8400 or referrals@doctorkate.net.

Atkinson Family Practice now has a referral email for all referral related questions and comments. Please defer all referral related messages to referrals@doctorkate.net.