Welcome to the AFP Billing page, serving both Amherst and Northampton locations. The button below enables patients to pay and can help set you up with a payment plan, if necessary.

If you have any billing-related questions, please call 413-835-0605 and ask for one of our billing reps.

Make a Payment

Important Information from the Billing Office

Our office now accepts Allways Health Partners, previously Neighborhood Health Plan. This DOES NOT include Neighborhood Health plan members through MassHealth.

Insurance Plans We Accept

We accept Cigna, Aetna, United Healthcare, Medicare, Tufts, HNE, HPMC and BCBS.  We also accept MassHealth Standard and Mass General Brigham ACO. Call our office to check on other insurance policies.


Important Information About Medical Records

IMPORTANT NEW INFORMATION: If any of your providers would normally email Atkinson Family Practice for medical records, we have now centralized our medical record request process.  

LAWYER'S OFFICE, INSURANCE COMPANY OR OTHER OUTSIDE ORGANIZATION requesting medical records on one of our patients, please visit Chart Request and follow the prompts on the screen to place your medical records request.

PATIENTS transferring out of our practice or to another medical provider’s office, please fill out the Authorization to Disclose Medical Information form. This will authorize us to send your records to another practice.

PATIENTS needing our practice to obtain records from a previous provider, please fill out the Authorization for Release of Medical Information form. This will enable us to request records we need from another practice on your behalf.


Important Information from the Referral Office

When a referral is needed to be processed for a patient, the following information is needed in order to do so:

  1. Patient name and DOB
  2. Provider full name and NPI number
  3. Fax number to send the referral once obtained
  4. The reason for the visit
  5. The date of the appointment if one has been scheduled
  6. The location of the specialty office if there is more than one

We will only contact the patient if there is a problem or we need more information. We do not call patients back after a referral is sent.

If you have any questions, please contact our Referral Coordinator at 413-549-8400 or

Atkinson Family Practice now has a referral email for all referral related questions and comments. Please defer all referral related messages to