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A Letter to our Patients with High Deductible Plans

The insurance landscape has changed over the last several years-premiums and co-pays have increased significantly and high deductible plans have become more prevalent.

We are trying to maintain our current policy of billing insurance first and then billing the patient once we have obtained the explanation of benefits, the number of patients who have high deductible plans have increased to the point where soon we may no longer be able to continue in this manner.

Therefore, effective February 1, 2018 we started using a new payment system that makes it much easier for our patients to pay their bills or set up their own payment plans. This new system also allows us to keep a credit card on file that we either charge when you tell us or we can set up to charge automatically once your responsibility has been determined called a Greenlight, this is recommended for patients with a HSA (health savings account) or FSA (flex spending account).

If you would like to set up a Greenlight please see me when you are in the office or contact me via phone or email below.

How May I Pay?

I want to set up a payment plan:!/

We believe that healthcare is important. We do not want finances to keep you from receiving care that you might need, but we have financial obligations in the office as well. We are always willing to discuss other possible arrangements if people talk to us, so please do not ignore this request. I look forward to your personal interest and cooperation in this matter.

Sincerely, Jessica Hawley, CPC

Billing Supervisor

Phone: 413-549-8400


Medicare patients, take note—we only accept the following HMO Medicare insurances: BCBS Medicare Advantage, Health New England Medicare Advantage, And Tufts Medicare Preferred. We are not accepting any of the new HMO/Direct Medicare plans which are being marketed.

If you cannot afford Health Insurance or need assistance please read below.

Hampshire Health Connect

We help uninsured and underinsured people access health coverage and healthcare. We are a program offered in partnership with Cooley Dickinson Hospital.

Visit us at our Northampton location

Cooley Dickinson Hospital Volunteer Desk at the Grand Staircase
Monday through Friday, 9 am–noon and by appointment only

You may also send us an e-mail or call us at (413) 582-2848.